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About Us


23 Hannover Drive, Unit 8
St. Catharines, ON L2W 1A3

Phone: 905-684-3407
TollFree: 1-800-933-3617
Fax: 905-684-2728
TTY: 905-684-6289



To make a positive difference for individuals, families and the communities we serve, by providing coordinated information and processes, participating in collaborative community planning, and facilitating access to services.


A community where everyone feels respected, valued and supported and every child and youth is able to reach their full potential.


At Contact Niagara, to guide our decisions and actions, we have a belief in and a commitment to the following core values:

Client and Family Centred

Individuals and families are central to our work

Personal Development

We believe people are individuals, each with unique strengths, needs, feelings and thoughts. We will:

  • work with each person and family towards the achievement of individual and collective goals
  • work and act in partnership with individuals and families, and our shared communities

Integrity, Accountability, Trust and Transparency

Committed to service excellence, our values will be evident in all we do. We will:

  • Engage children, youth and families
  • be open, honest, respectful and objective
  • seek input and welcome advice
  • make decisions fairly and responsibly
  • be guided by what we learn through innovation and creativity


Recognizing and valuing the importance of partnerships, alliances and collaborative effort, we will:

  • ensure timely, flexible and appropriate responses
  • value the diversity of our communities and individuals
  • honour the privacy and dignity of others


 Complaint Procedure - please click here

 Privacy and Consent Statement - please click here

Call us to speak to a Resource Coordinator at 905-684-3407

Or use this form: Online Request Form